What is an MSP and why should you partner with one.
In the beginning of the home computer, dot matrix printer, and database mainframe era – IT support and departments were not really a thing for small and medium sized businesses. Back then services like computer repair and data recovery were essentially trades almost like a plumber and electrician, you only called us when you needed us. This was the age of Break-Fix IT, fast forward about 20+ years you would have companies of about 20+ people and one full time on staff IT person taking care of all your needs like email, computer support, printer issues, and network problems.
Now doesn’t having an IT person on staff sound like a great thing? If there is ever a problem with your computer, printer, or a server you either call or email the IT person, he or she walks across the office from their desk and the issue gets fixed. But what if I told you, you could have a TEAM of IT people – I bet that sounds like something for large businesses and corporations with lots of users… which can only mean one thing. It is expensive.
Fast forward a little bit more, to the early 2000’s… and what came about was the MSP or Managed Service Provider and subsequently the birth of Better IT Now. Companies, staffed almost exclusively with IT people that can be contracted for the support of your business. But again, it sounds expensive to hire a company of trained technicians with years of experi-ence. On average a certified technician with 10 years of experience can cost between $80,000-$115,000/-year plus benefits. Yet in most cases it can cost almost half of what having one IT person on staff does.
How is that possible?
Whatis anMSP andwhyshould you partnerwith one.In the beginning of the home computer, dot matrix printer, and database mainframe era – IT support and departments were not really a thing for small and medium sized businesses. Back then services like computer repair and data recovery were essentially trades almost like a plumber and electrician, you only called us when you needed us. This was the age of Break-Fix IT, fast forward about 20+ years you would have companies of about 20+ people and one full time on staff IT person taking care of all your needs like email, computer support, printer issues, and network problems.Well when we are not working for you on something we are working with other businesses providing them with support. But even when we are not checking logs, monitoring your servers and machine health our platform is. As an MSP we have spent lots of time and money building systems to monitor your devices and alert us of any potential issues; which allow our team to be alerted to the budding issue so we can be proactive, instead of reactive. Working in this fashion allows us to save you money on building a team, but also helps us to reduce any unexpected downtime that might arise… but if you had such an event, only then would your office “computer whiz” get involved.
Better IT Now has already built its systems, procedures, and tested our methodologies like the “5 P’s of Project Management” and the “6 Pillars of Business Technology” and can offer you a trained IT Department on day one. Once you understand how important your IT Infrastructure is you could not possibly leave it in the hands of one staff member who has limited or zero real world experience.