For years businesses have been outsourcing their IT support. In the beginning it was a “Break-Fix” solution where the client would break something and the MSP would schedule a technician to go fix it. This method resulted in slower support and larger bills. This brought about the birth of managed services – the support your business needs when it needs it. With managed IT services we can support you both onsite and remotely with ease. As professionals in the space we align ourselves with industry leading experts and we leverage their tools to help support our clients. As both resellers and partners with these providers we gain access to better pricing since we support a larger number of devices and pass these savings on to our clients. By doing this we are able to bring the enterprise solutions to the small and medium sized businesses who need it.
What are the
SERVICES YOU NEED
With Better IT Now, you get all of the technology services your business needs. We offer a complete and comprehensive technology consulation experience.
- Managed Antivirus
- 24X7 Monitoring
- Patch Management
- Backup and Data Retention
- Proactive Support
- Network Security
- Centralized Management
- Network Planning & Design
Managed Antivirus
Over the years computer viruses have become more and more vicious, attacking multiple points of weakness. With our managed antivirus we are able to prevent zero-day threats because we monitor emails, web browsing, file attachments, hyperlinks, display ads, connected USB devices, software signatures and more to provide a true “next-generation” endpoint solution.
24X7 Monitoring
With our client agents and network solutions we monitor your devices and networks. We are alerted to unscheduled downtime of critical company equipment such as routers, switches, and servers were tickets automatically get generated and submitted to our helpdesk. Additionally we are alerted to storage, CPU, RAM, and hardware utilizations that exceed our recommended device thresholds to ensure that your systems work the way they should when you need.
Patch Management
We build custom profiles for your business devices and release your software and driver firmware updates on a staggered rolling basis to ensure your machines are properly patched and to make sure a new update doesn’t conflict with your systems intended function. By doing this we can limit downtime and productivity delays by keeping you printers, computers, networking equipment working efficiently and securely.
Proactive Support
With the above solutions and many of our other systems we are able to provide a true proactive support experience to our clients. By knowing what is happening with your devices and networks its limits discovery time and decreases resolution time.